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hiring for technical support (chennai)

Designation : Technical support Engineer(VOICE)
Salary :17k + Incentives(1K to 15K based on performance)
Skills : good communication in english
Shift timings : Flexible to work in UStimings
Cabs would be provided
5days working
Qualification : Any graduates can apply,

Job Description
*Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
*Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
*Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
*Follow standard processes and procedures;
*Identify and escalate priority issues per Client specifications;
*Redirect problems to appropriate resource;
*Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
*Organize ideas and communicate oral messages appropriate to listeners and situations;
*Follow up and make scheduled call backs to customers where necessary;

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