Hiring for Opening @HCL for Work Force Management Project Chennai for Exp. 1 - 4 Years at HCL Techno (Chennai Job)
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Job Description:HCL is hiring for Work Force Management Project - Only Experienced Candidates SKILL SET: *The position involves Monitoring Real time adherence Alerts, Conduct real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc. *Making recommendations and routing changes based on observations. *Interface with business unit management for escalation of service-impacting issues. *Contingency Planning, Bridge Call Handling, Floor Management *Analyse schedule efficiency measurements as well as key indicators such as service level, for continuous improvement. *Ensure all required data is tracked and trended on a continuous basis and Re-allocate changes in staffing level. Basic Requirements : *The position is for Chennai Sholinganallur SEZ - HCL Main Campus *Should be flexible for shifts, as the job involves total Night Shifts. *Minimum experience should be one or more years in WFM, MIS or Voice Customer Support or Service role. *Salary would not be a constraint for the right candidate. *Preferably candidates from Chennai as the work Location is in Chennai - Sholinganallur HCL Campus *Require candidates with Very Good Communication both in written & Oral skills Walk in Dates: 30th & 31st March 2017 Walk in Venue: Navins WSS Towers, 1st floor, HCL Office, No.107,Harris Road, Pudupet,, Near Casino Theatre, Chennai, Tamilnadu - 600002,India HR Name: R. Vaseem Shifts: Night Shifts Walk in Timings: 10am to 3pm Job Location: Sholinganallur - HCL Campus Gentle Note: Please mention Vaseems name on your resume when you walk in for Interview.